Our newest GAME CHANGING service is the WordPress Support for Agencies system which will allow Agencies and Freelancers alike to have a branded place they can send their clients and get instant support. This type of WordPress Support is one of a kind and allows Development Firms and solo Developers to focus on just that “development” and let us take over all the ongoing WordPress Support requests their clients will continue to have.
WHAT MAKES THIS SO POWERFUL
White Label Support Ticket Area
This is the most unique piece of this entire service. You will have your own company branded support ticket area that is EXTREMELY EASY to use for your clients. No more receiving and storing support requests via email. This cutting edge support ticket area will make your company look more professional and give your clients piece of mind knowing that when WordPress issues come up, they will be easy to communicate and met with a high sense of urgency from our team of agents.
White Label Admin Support Plugin
This plugin will make getting WP support easier and faster. It will allow your clients to submit a request from their site. If your clients are working on their site and notice a problem that they can not figure out, they simply submit a support ticket right from within their administrative area. The issue is automatically entered into your branded support ticket system. Your clients will also receive a special login to your ticket system as another portal to submit support requests in an event their site is down.
3 Different Ways to Submit WordPress Support Requests
We will create a branded sub domain you or your clients can visit where they can login to your branded support area and create new tickets or check on existing tickets.
We will give you a branded plugin that can be used on either your company site or the sites you wish us to support. This will enable ticket submission in WP.
Custom Email Address
We can setup a special email address in which you can give your clients to use and any email to that address will create a ticket in your branded ticket area.
See White Label Support Ticket Area In Action
See Agency Account Area
This is the area where you can get a snapshot of how much agency ticket credit you have left and also add more credit. This is also the area where agency owners or freelancers will add their clients as users so they can login to their branded support portal.