Tag: WordPress Support

New Customer Profile Area

January 21, 2016 | written by WP Fix It

So we had a customer that uses our service often mention that it would be great if we kept FTP or web host login credentials on file for easy access on future tickets. We did not have this in place because we have always just asked for it if needed. Not all tickets require this information but we thought this –> READ ON

WordPress Support for Agencies and Freelancers

January 6, 2016 | written by WP Fix It

Our newest GAME CHANGING service is the WordPress Support for Agencies system which will allow Agencies and Freelancers alike to have a branded place they can send their clients and get instant support. This type of WordPress Support is one of a kind and allows Development Firms and solo Developers to focus on just that “development” and let us take –> READ ON

SECURITY ALERT Visual Composer Plugin

October 8, 2015 | written by WP Fix It

It is important you know about multiple XSS security vulnerabilities in the Visual Composer WordPress plugin versions prior to 4.7.4 (releases prior to October 2, 2015). The team over at the Envato Market Place has been working with WP Bakery, the creators of Visual Composer, who have addressed all identified vulnerabilities in version 4.7.4 and later, and undertaken a code –> READ ON

9 SUPER Useful Customer Support Tools

March 12, 2015 | written by WP Fix It

You’re solving one ticket after the other without a break. But you don’t seem to be making a dent in your ticket queue. The same old questions come in over and over again, and to make things worse your customers are reopening resolved tickets because they don’t understand your solution. It happens to the best of us. Some solutions are –> READ ON

Introducing LIVE Agent Chat

February 26, 2015 | written by WP Fix It

WP Fix It now lets you chat with your Agent LIVE That’s right.  We just added LIVE Agent Chat to our ticket system.  This means that you can speak with the agent working on your issue LIVE as it is being done. See it in action below. CLICK ABOVE TO VIEW FULL SIZE  

1 2