We firmly believe in and stand behind our service 100%. However, we understand that it cannot work perfectly for everyone all of the time. If we are unable to fix your issue that is repair and not custom development, and have given up, a full refund will be issued. However if you decide to cancel your support request before we have an opportunity to work on it and determine we can not fix it or you are unable to provide the access we need, there will be only a refund of 50% what was paid to us. The reason for this is that we do have operating costs that are incurred when a service is purchased and submitted and in many cases the agent has already completed a portion of the work. The other option is to have your full refund returned in store credit that does not expire.
* Refunds do not apply to special offers, ticket credit and monthly or yearly plan purchases.