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This is exactly what it says. We have agents available 24 hours a day 7 days a week to take on WordPress support issues and get them resolved fast.
Over the years we have mastered full time around the clock WordPress support so that no matter when or where someone needs an issue fixed on their WordPress site, we have an agent ready to jump into action and get it fixed fast.
The last thing we would ever want to do is to make this complicated. Here’s Our Guarantee…
There are other WordPress support companies out there that claim to offer 24/7 support but what it really means is that you will get a response 24/7 but not the actual needed support.
WP Fix It on the other hand is one of kind when it comes to 24/7 instant support and this is how we do it. We have strategically hired and staffed our agents to cover all 24 hours on any given day.
Even holidays! This means that regardless of what time zone our customers are in and they need FAST WordPress support they can receive it because we always have an agent ready to take on any WordPress issue.
Our owner Jarrett Gucci started this business in December of 2009 when his wife was asleep on the couch one Sunday afternoon.
He had an idea of offering WordPress users that were having troubles a place to turn to where they could pay a flat fee and get instant support until their issue was resolved.
10+ years later we are resolving WordPress issues for users all over the world.
This is something that makes us so different and what we love to measure and improve on every day as a team. The resolve time is defined here at WP Fix It as the time it takes to completely fix the reported issue.
We are adamant about making this time period as short as possible. We work with a very high sense of urgency to get issues resolved quickly.
Our average resolve time here at WP Fix It is 30 minutes. This makes us the fastest WordPress support company in the world.
In order for us to maintain around the clock instant support to customers all over the world, we must staff at a minimum 8 agents at all times to service customer requests.
This number ensures that we can keep or even do better than our average 30 minutes or less resolve time. We also have a team of agent supervisors to audit productivity and professionalism.
We have a cutting edge support ticket system that all your details are entered into and allows you to communicate with your agent instantly any time you want.
You can also reply directly to any support ticket update emails and your reply will be entered in our ticket system automatically.
We are constantly looking at ways to improve and enhance our ticket system to make getting support easier.
Our Site Fix service which is our most popular will service any single request that involves WordPress. A single request is the specific repair task you need completed when you submit your support details.
SOME EXAMPLES OF A FEW THINGS WE FIX EVERYDAY:
It would be very timely to list everything that we can fix but please understand that after 14+ years and over 380,000 tickets serviced, our agents have seen it all and love a good support challenge.
At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly.
In some cases but not all, your assigned agent may need other information including hosting company login details to properly resolve your issue. All of this information is kept safe in our encrypted ticket portal.
Since we opened our doors in 2009 we have always been located in Southern California. In August of 2019 we moved into the Elite Vantis office building in Aliso Viejo California.
We occupy a large portion of the 3rd floor and have designed a work area for our agents to be productive and enjoy their surroundings.