Tag: WordPress Support

Best Set of WordPress Tools Everyone Needs to Give Support

September 20, 2016 | written by Jarrett Gucci

WordPress is a POWERHOUSE platform that can make all of your web dreams come true but it does need support from time to time. Having the right set of WordPress Tools is critical to providing good support. Your WordPress Support Toolkit can be broken up into 3 categories: Organization Communication KNOWLEDGE <~~ most important by the way!!! Now before I –> READ ON

Would you trust your child with your WordPress Host?

May 9, 2016 | written by WP Fix It Support

If you are a member of any type of online community that is the topic of WordPress, you will know all to well that the question of “Who is the BEST hosting company for WordPress” comes up allot. Hosting is the foundation of your WordPress site and it is sooo important that you choice wisely when picking a host to –> READ ON

Make the BEST Choice for WordPress Support

April 5, 2016 | written by WP Fix It Support

Back when we started our business in 2011, there were very few companies that were specializing in WordPress Support or even “Managed WordPress Services“. It was mostly freelancers and development companies that built WordPress sites and then had to support them for their clients after the build was complete. Over the last few years there have been allot of WordPress –> READ ON

The Fastest Way to Remove a WordPress Infection

February 16, 2016 | written by WP Fix It Support

Let us just start by saying to those reading this, WE ARE SO SORRY if your WordPress site is infected right now with malicious code or malware. This surely not only may be impacting the visitor experience but also good be hurting your search engine rankings if you have been Blacklisted. Now before you read on, please note that shortly –> READ ON

New Customer Profile Area

January 21, 2016 | written by WP Fix It Support

So we had a customer that uses our service often mention that it would be great if we kept FTP or web host login credentials on file for easy access on future tickets. We did not have this in place because we have always just asked for it if needed. Not all tickets require this information but we thought this –> READ ON

WordPress Support for Agencies and Freelancers

January 6, 2016 | written by WP Fix It Support

Our newest GAME CHANGING service is the WordPress Agency Support system which will allow Agencies and Freelancers alike to have a branded place they can send their clients and get instant support. This type of WordPress Support is one of a kind and allows Development Firms and solo Developers to focus on just that “development” and let us take over –> READ ON

SECURITY ALERT Visual Composer Plugin

October 8, 2015 | written by WP Fix It Support

It is important you know about multiple XSS security vulnerabilities in the Visual Composer WordPress plugin versions prior to 4.7.4 (releases prior to October 2, 2015). The team over at the Envato Market Place has been working with WP Bakery, the creators of Visual Composer, who have addressed all identified vulnerabilities in version 4.7.4 and later, and undertaken a code –> READ ON

9 SUPER Useful Customer Support Tools

March 12, 2015 | written by WP Fix It Support

You’re solving one ticket after the other without a break. But you don’t seem to be making a dent in your ticket queue. The same old questions come in over and over again, and to make things worse your customers are reopening resolved tickets because they don’t understand your solution. It happens to the best of us. Some solutions are –> READ ON

Introducing LIVE Agent Chat

February 26, 2015 | written by WP Fix It Support

WP Fix It now lets you chat with your Agent LIVE That’s right.  We just added LIVE Agent Chat to our ticket system.  This means that you can speak with the agent working on your issue LIVE as it is being done. See it in action below. CLICK ABOVE TO VIEW FULL SIZE   We would love for you to –> READ ON