We firmly believe in and stand behind our service 100%. However, we understand that it cannot work perfectly for everyone all of the time. If we are unable to fix your issue and have given up, a full refund will be issued. However if you decide to cancel your support request before we have an opportunity to work on it and determine we can not fix it or you are unable to provide the access we need, there will be only a refund of 50% what was paid to us. The reason for this is that we do have operating costs that are incurred when a ticket is purchased and submitted and in many cases the agent has already completed a portion of the work. The other option is to have your full refund returned in store credit that does not expire.

To submit a refund request, please reply to your support ticket.

Please note that by purchasing any service on our site, you agree to the terms of the Refund Policy. The conditions of an online sale are subject to United States law.

* Refunds do not apply to special offers, ticket credit and monthly plan purchases.