We understand you may have question rattling around in your head. Below are some of the most asked things we have received over the years.

WordPress Instant Support Questions About Our Service

How long does it take to resolve tickets?

Our service is 24/7 and tickets are worked on in the order they are received. As soon as you submit your ticket details, an agent is assigned. We strive to resolve all issues within a few hours of receiving them.

Do I have to pay first before I get support?

Yes.  We require payment first because this secures instant support on your issue and makes sure our agents will work until they resolve it.

How do I communicate with my agent?

We have a cutting edge ticket system that all your details are entered in and allows you to communicate with your agent instantly any time you want. See an example of how this looks below. You can also reply directly to any ticket update emails and your reply will be entered in our ticket system automatically.

WordPress-Instant-Support

What do you fix for $39?

We service any single request that involves WordPress. A single request is the specific task you need completed when you submit your ticket details.

If it is super easy to fix do I still get charged $39?

Yes. Our service requires $39 per task regardless of how long it takes to complete. We receive tickets that can be resolved in minutes and also some that take several hours based on the complexity.

Is there anything that costs more than $39?

Yes. The only support tasks we offer that cost more than $39 are WordPress Infection Malware/Virus Removal and our WordPress Speed Up Service. These two services are extremely detailed and can not be completed for only $39.

What information do you need to help with my issue?

At the very least, we will need an administrative login to your WordPress site. Remember a mechanic can not fix your car without the keys. We need a login so we can take closer look under the hood and get your issue resolved quickly. In some cases but not all, your assigned agent may need other information including host, control panel or FTP details to properly work on your ticket.

Do you only support WordPress issues?

Yes. Our agents are highly skilled in all things WordPress. This includes WordPress core platform, themes and plugins. We are also very familiar with WordPress hosting setup and server requirements for WordPress.

WordPress Instant Support Questions About Our Company

Where are you located?

Our main office is located in Irvine California USA. The complete address is below.

Our Location Details

Beautiful Southern California
8 Whatney | Suite #17
Irvine, CA 92618

How long have you been in business?

WP Fix It was started in 2011 and since then we have serviced over 48,000 tickets from all over the world.

How can I trust you will do as you say?

We understand giving access to your website can be a little scary but we are in the business of fixing not destroying. We have a large presence online in social media and Google and encourage you to look for us and see what others are saying about our service.

How many agents do you have working on WordPress issues?

We have a total of 8 agents that work mostly remotely. These agents have staggered shifts to assure we provide 24/7 support when you need it.